Our Free Panty promotion has caused an unprecedented spike in orders and we are doing our best to sift through them. In addition to the increase in orders, we have put in place safety and social distancing precautions at our distribution center to keep our employees safe through COVID-19, causing further delays. It is taking us a bit longer than usual to address this overwhelming demand and we ask that you please stand-by as we work through this.

Please continue to monitor your emails, we are doing our very best to get you an update on your order as soon as we can.

We thank you again for you order & for your patience and we hope to have an update for you soon.

An AVS mismatch error indicates that the billing zip code does not match the zip code of the credit card that is being used. Please contact Customer Service for assistance at info@smartandsexy.com or 1(800) 985-4375. Customer Service is available Monday-Friday 8:30AM-5:30PM EST. 

An error message that states address out of range can be overlooked. Please continue with your order.

Unfortunately, we cannot change an order after it has been placed, however, we are happy to help you cancel your order and place a new one. Keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once our fufilment center has started processing your items. Please contact info@smartandsexy.com or 1(800) 985-4375 to reach customer service. Our customer service is available Monday-Friday 8:30AM-5:30PM.

Unfortunately, once you receive an email confirmation it is too late to make any modifications, however, we are happy to help you cancel your order and place a new one.

Your credit card will not be charged until your order has shipped. You will see the order amount authorized as pending, then once the order ships your payment will be captured. 

We offer FREE USPS First Class w/ Delivery Confirmation (3-5 business days) on U.S orders $50+ (after discounts) no code needed! 

$5 USPS First Class w/ Delivery Confirmation (3-5 business days) on all orders less than $50.  

$30 expedited 2-day shipping via USPS Priority Mail. 

Tracking numbers are provided regardless of shipping method. Tracking numbers are found at the bottom right corner of your email confirmation.

First Class orders received by noon EST will be shipped out by the next business day. Orders with expedited shipping received by noon EST will be shipped out that day. You will receive an email that indicates when your order has shipped. Business days are Monday – Friday.COVID-19 Update: During this time, social distancing and adhering to necessary precautions are of the utmost importance to help stop the spread of COVID-19. Please know we are taking this seriously for both our customers and our employees. As we work to pack and ship your orders, please understand there may be delays as we are doing all we can to ensure those processing your orders are staying safe.

Yes.

At this time, we do not ship outside the United States, with the exception of Puerto Rico.

Please contact Customer Service for assistance at info@smartandsexy.com or 1(800) 985-4375 to investigate this.

Exchanges and returns are SUPER easy! Refunds to original payment method are subject to a$5 restocking fee. Original shipping charges will not be refunded. Check out how to make a return or exchange (scroll down the page to see FAQs) and where to print your shipping label at our returns center.

For refunds to your original payment method, once the returned item(s) has been received, please allow up to 5 business days for your Refund to be processed and up to 15 days for it to post to your credit card. Original shipping charges will not be refunded. Refunds can only be made to the original payment method. You will receive an e-mail notification once your Refund has been processed.

No, final sale clearance items, gift cards, panties, bodysuits, one-piece swimsuits, swim bottoms and used items cannot be returned. Any used
items, panties or swim bottoms that make their way back to us will be discarded for your protection. All returns are subject to evaluation by Smart & Sexy with the right to refuse returned items with obvious signs of wear. Returns & exchanges are accepted within  90 days of the shipping
date. 

If you are returning merchandise that was purchased with a gift
card, the return value will be added back to the balance of the gift card. Gift cards cannot be exchanged for cash unless where required by law. For more information on gift cards please visit our gift cards page. 

For refunds to your original payment method, once the returned item(s) has been received, please allow up to 5 business days for your Refund to be processed and up to 15 days for it to post to your credit card. Original shipping charges will not be refunded. Refunds can only be made to the original payment method. You will receive an e-mail notification once your Refund has been processed.

Where do we begin?! When you sign up you are automatically a part of our SAS Club Rewards Program! This means you now have quite a lot of FUN ways to collect points that can be redeemed for rewards. Additionally, you can opt-in to receive special offers from us for being a preferred customer. You also have the option of saving your credit card, shipping, and billing information.

Just for signing up you get 250 points! For every dollar spent you earn 10 points. To see a full list of the many ways you can earn points please visit Smart&Sexy Loyalty Program

Points will reflect in your account 14 days after your order has been placed.

First off… Happy Birthday! Birthdays need to be input into your account 7 days prior to your birthday. You can do this by logging into your account and clicking Your Account in the top right corner. Then click Your Rewards and Earn Points. Finally, click Birthday Bonus and enter your big day!

Your referral link can be found in Your Rewards under Earn Points. Simply post on Facebook or Twitter or send the link through email and have your friends and family click through the link to make their first purchase. Et voila! 14 days later you will see your referral points in your account.

We’re glad you’re having so much fun. Once you’ve accumulated at least 500 points you’re ready to redeem your first reward. Go to Your Account then click Your Rewards and go to the Rewards tab. It is there we will provide a unique code which you can input in the gift card section at checkout. You will get a gift card code to use on your order.

When you purchase a gift card you will input the recipients email address. They will receive an email with the gift card code that can be used at checkout. To redeem a gift card, enter your gift card number at checkout. Gift cards may not be returned or applied to any previously purchased merchandise.